At CanaCast, we are committed to providing high-quality learning experiences for our customers. We want you to be satisfied with your course purchase, and we understand that sometimes situations may arise that require a refund. Please read our refund policy carefully to understand your options.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our courses. If you are not completely satisfied with your course, you may request a full refund within 30 days from the date of purchase. Please keep in mind the following conditions:

1. Refund Eligibility: To be eligible for a refund, you must have purchased the course directly through our website.

2. Refund Request: To request a refund, please contact our support team within the 30-day period. You can reach our support team via [contact information] or [email address].

3. Refund Process: Once we receive your refund request, we will review it and process your refund within [number of days]. The refund will be issued to the original payment method used for the purchase.

Beyond the 30-Day Period

If you wish to request a refund beyond the 30-day period, please reach out to our support team. While we prioritize customer satisfaction, we may consider such requests on a case-by-case basis.

Non-Refundable Situations

Please note that we do not offer refunds in the following situations:

1. Course Completion: Once you have completed 100% of a course, you are no longer eligible for a refund.

2. Certificate Issuance: If you have already received a certificate of achievement for the course, a refund will not be provided.

3. Course Bundles: Refunds are not available for course bundles, where multiple courses are purchased together at a discounted rate. We recommend reviewing individual course descriptions before making a bundle purchase.

4. Third-Party Purchases: If you purchased our courses through a third-party platform or distributor, please refer to their refund policies and procedures.

Additional Information

1. Course Access: After a refund is processed, your access to the course materials will be terminated. Please ensure you have saved any course-related materials that you wish to retain before requesting a refund.

2. Refund Amount: The refund amount will be equal to the purchase price of the course. Any additional costs, such as transaction fees, may not be refundable.

3. Changes to this Policy: We reserve the right to make changes to this refund policy at our discretion. Any updates will be posted on our website.

We appreciate your understanding of our refund policy. If you have any questions or need assistance with the refund process, please contact our support team, and we will be happy to assist you.